Veelgestelde vragen
Product-Related Questions
Do your vape products contain nicotine?
We offer both nicotine and nicotine-free options. All nicotine-containing products are clearly labeled with their nicotine content on the product page. Please choose according to your needs.
Can e-cigarettes help with quitting smoking?
Our products are designed as alternatives to traditional cigarettes, not as medical devices. The effectiveness for quitting smoking varies by individual. We recommend consulting a healthcare professional for smoking cessation advice.
How do I choose the right nicotine strength?
- High strength (3%-5%): Suitable for heavy smokers
- Medium strength (1.5%-3%): Suitable for moderate smokers
- Low strength (0%-1.5%): Suitable for light smokers or those looking to gradually reduce nicotine intake
Orders & Payments
How soon will my order ship after payment?
Orders placed on business days are usually processed within 24 hours (weekends and holidays may cause delays). You will receive a shipping confirmation email with a tracking number once your order is dispatched.
What payment methods do you accept?
- Credit cards (Visa/Mastercard)
- Bank transfers
- PayPal
Why was my order canceled?
- Failed age verification
- Insufficient stock
- Payment information issues
- E-cigarette shipping restrictions in your region
Returns & After-Sales Service
Can I return a product if I’m not satisfied?
Unopened products can be returned within 7 days of receipt. Opened e-liquid pods or consumable products are not eligible for returns.
What if my product has a quality issue?
Please contact customer service within 48 hours of receiving the product and provide photo/video evidence. We will arrange a replacement or refund.
How long does a refund take?
Once the returned product is verified, refunds will be processed within 3–10 business days and returned to your original payment method.
Usage & Maintenance
How do I properly use my vape device?
- Fully charge the device
- Insert the pod
- Wait 5 minutes for the e-liquid to saturate the coil
- Take slow, gentle puffs
Can I refill the pods myself?
We recommend using pre-filled pods. Refilling may affect flavor and increase the risk of leaks.
How do I charge the device?
Use the included USB cable. The indicator light is usually red while charging and turns green/off when fully charged. Avoid overcharging.
Legal & Safety
Is age verification required for purchase?
Yes, we use a third-party system to verify age and may request ID uploads.
Can I bring my vape on a plane?
Most airlines allow carry-on vaping devices but prohibit in-flight use. Pods must comply with liquid restrictions, and batteries cannot be checked in.
How should I store my vape safely?
- Avoid high temperatures & direct sunlight
- Keep away from children and pets
- Do not store with metal objects
Other Questions
Do you offer wholesale or bulk purchases?
For wholesale inquiries, please contact our business team at: [email protected].
How can I contact customer service?
- Live chat (bottom-right corner of the website)
- Email: [email protected]
- WhatsApp: +86 18344393834
- Business hours: Monday to Friday, 9:00 AM – 8:00 PM, China Standard Time
