Refund Policy

At Bang King, we are committed to ensuring your satisfaction with every purchase. Please review our refund and return policy carefully to understand your rights and responsibilities.

Order Cancellation

Orders cannot be canceled once they have been shipped. Please double-check all order details before confirming your purchase.

Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will arrange a replacement or refund depending on the specific circumstances.

Eligibility for Refunds & Exchanges

To qualify for a refund or exchange, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • Proof of purchase (e.g., order number or receipt) must be provided.
  • The return request must be submitted within 14 days of receiving the item.

Return Process

  1. Contact Customer Support: Email us at [email protected] to initiate a return request.
  2. Provide Details: Include your order number, reason for return, and photos (if applicable).
  3. Return & Refund: Once your return is received and inspected, we will notify you via email. If approved, the refund will be issued to your original payment method. Please note that your bank or credit card provider may take several days to process the refund.

Exchanges

If your exchange request is approved, we will send a replacement item at no additional cost.

Non-Refundable Items

The following items are not eligible for refund:

  • Gift cards
  • Items marked as final sale
  • Any items returned more than 14 days after delivery

Shipping Costs

Shipping costs are non-refundable. If a refund is issued, the return shipping fee will be deducted from the total refund amount.

Contact Us

If you have any questions or concerns about our refund policy, feel free to contact us:

Email: [email protected]
WhatsApp: +86 18344393834
(Monday to Friday, 9:00 AM – 8:00 PM, China Standard Time)

Thank you for choosing Bang King Vape. We appreciate your understanding and support.