– FAQS:

• Why can’t I check the logistics information?

  Le numéro de suivi est mauvais ou le courrier vient d'être envoyé et la société de messagerie ne l'a pas encore mise à jour.

• How long does shipping take?

  This is usually 7–15 working days, and may take up to 20 working days during public holidays or inclement weather conditions.

• Why does the state stay the same?

  Please be patient as it may be due to public holidays, fewer flights, very high volume of cargo, or strict customs regulations.

• Signed for, but not received?

  Please contact our customer service.